TESTIMONIALS
To Cleveland Clinic Patient Relations:
Our daughter was recently a heart patient at Cleveland Clinic. Following open-heart surgery,
she was a recovery and rehab patient at both the Clinic and at Kindred Hospital. My wife and
I live in both Cincinnati and Fort Myers, FL. In total, we resided in Cleveland for nearly two
I’m writing to share our experience with rental housing there. During our stay, we rented two
different units from Mr. Brooks Jones. We found him listed in a handout on hotels and rentals
provided by the Clinic. Both units were clean, quiet, well maintained, and reasonably priced.
Brooks caters primarily to families of patients hospitalized in Cleveland. He has a number of
fully furnished rental properties. The two units we used had two bedroom, off-street
parking, and washers/dryers either in the rental units, or on the premises. The units were
conveniently located near both the Clinic and Kindred Hospital, in safe neighborhoods, and
close to restaurants and shopping. His units made our stay there much more comfortable,
and affordable than living in hotel rooms and paying for parking. Brooks made every effort to
make sure that our stay in his units were totally satisfactory. We highly recommend both
Brooks and his rental units to families needing temporary housing near the Clinic.
Sincerely,
Jan & Gary
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Dear Cleveland Clinic Patient Concierge,
I am writing to you to share my experience with Brooks Jones, and the apartment that I rented for my sister who recently went through 6 grueling weeks of Chemo and radiation treatments at the Clinic. Even though my sister lives about an hour and fifteen minutes away, I knew her and her husband would not be able to make that trip 2x a day, so I got busy and found Mr. Jones through the site AirBnb, turns out he was also on the Clinic sheet of places but I did not notice that at the time ( I would place him first on the list!).
I was immediately drawn to his apartments, not only were they located within minutes of the clinic and cheerily decorated, but I could tell that he actually cared about his properties and cared for the people who rented from him--offering transportation, meal preps, laundry--anything to make your stay more comfortable. I read nothing but glowing reviews. I contacted Mr. Jones to see if he would let me be my sister's go between, they are not the most technologically inclined and they also had a lot on their mind. He readily agreed.
I live in Pittsburgh, so I communicated with him via email and he promptly answered all of my questions and I instantly liked doing business with him. Mr. Jones is not only thorough, but compassionate, and that meant a lot to me. Anytime my sister had any questions or needed something, Mr. Jones was on it. One of the doors was sticking, straight away he had someone there to fix it, my bother-in-law wanted to borrow a hammer for something, Mr. Jones brought one right over. I felt relieved to know that my sister was able to rent from Mr. Jones, many times she commented on how nice he was and how quick he was to answer any questions that they had. I had the pleasure of meeting Mr. Jones and talking to him several times, this isn't just a business to him, it's obvious its also a mission. I cannot speak highly enough of Mr. Jones and I do not hesitate to recommend any of his places. There are so few places that rent for an extended short stay, that one could easily take advantage of the market, this isn't the case with Mr. Jones. It was so much nicer for my sister to rent from Mr. Jones as opposed to a small depressing hotel room. She needed any positive thing she could get. I really do believe it made a huge difference for her. Should anyone like to speak to me directly about our experience, please contact me anytime! The Clinic is very fortunate to have someone like Mr. Jones as a resource for their patients, it certainly was a blessing to us!
Warmly,
Julie
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To whom it may concern,
My husband just had a liver transplant and I was looking for a place to stay. The Transplant house was full. I wanted a place with a kitchen for at least 7-10 days that was close to Cleveland Clinic. Brooks had a first floor apt. 8 min away from the clinic. It was furnished with full kitchen. I was able to cook meals and even clean up(dish soap/towels provided) the apartment was clean and comfy. They thought of everything. The 2 bedrooms had full/queen beds, plus a twin bed in the front room. And the bathroom had towels and soap (if you forgot yours) It took the stress away from me having this place. There was a coin laundry in the basement which was so nice and convenient. I felt safe here, being in a big city..the doors are heavy with deadbolts and neighbors above and beside me, plus a parking space in the back was convenient and private. I never had to find parking on the street. If I had any issues Brooks was always available! It was in a nice neighborhood too, I could fit a quick walk around the block! If needed, I would stay at their rentals again.
Thanks!
Barb
Sent from my iPhone
I just had to express my gratitude to Brooks and his wife… not only was the apartment exceptionally clean and comfortable, but so affordable!! What a comfort when going through such a difficult time. Not only did Brooks and his wife take time out from her birthday celebration with their family to make sure my daughter and I were comfortable and taken care of, but also offered to take us to the Clinic at the drop of a hat!! God bless you both!!! Truly a blessing to my daughter and myself.. will be calling again if the need arises!! Thank you so much!!!- Tracey Soda